I am an outbound engineer who seems to be always the first to arrive and the last to leave work. I have been struggling with my daily tasks ever since I joined this company. The problem is that we are very short handed and our manager not only manages our team but the inside technicians as well.
My scope requires me to run around, visiting clients’ office to help them to fix their internet network. My peers in my team doesn’t really care about what the clients think so they always pile a lot of appointments in a day and don’t turn up at the appointed time. I like to think I am more responsible so I tried not to schedule more than 4 appointments a day, in case, I can’t make those appointments. I also like to take time to explain to the clients what I have done…
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